Refund policy

01Try MCPress before you buy

The Free version of MCPress lets you connect your AI app, edit pages and posts and try the Elementor tools on your own site, with no card and no time limit. Our docs and the plan comparison list exactly what each plan does. Please use them to check that MCPress fits your site before you buy a paid plan.

0248-hour technical refund window

If a paid plan has a technical problem, you must report it to us within 48 hours of your original purchase. This window is for software that does not work as described. It is not a general money-back guarantee, and it does not cover a change of mind.

03Contact support first

Before asking for a refund, tell us about the problem through our support page or at support@pdf-pdf.site, so we can try to fix it. Most problems are solved quickly once we can see what is going on.

04When we approve a refund

We refund your purchase when all of these are true:

• You bought MCPress through the checkout on this website.
• You reported the problem within 48 hours of purchase.
• MCPress does not work as described on a supported setup (https, a current WordPress version, a supported AI app).
• You gave us enough information to investigate, such as versions, screenshots, error messages and the steps that cause the problem.
• You gave us a fair chance to help, and we could not fix the problem or offer a working alternative.

05What is not refundable

• Changing your mind, no longer needing the plugin, or buying the wrong plan.
• Expecting a feature that is not listed for your plan.
• Not reading the product details, documentation, pricing or plan limits before buying.
• Being unable or unwilling to set up WordPress, hosting, your AI app or other required services.
• Deciding not to use MCPress after downloading or activating it.
• Not giving us the information we need, or not letting us investigate.
• Problems caused only by unsupported, misconfigured, modified or faulty third-party plugins, themes, hosting or services.
• Requests made after the 48-hour window.

06Third-party software and hosting

MCPress works with many WordPress setups, but we cannot guarantee it with every combination of plugins, themes, custom code, hosting and AI apps. A problem caused only by another product does not automatically qualify for a refund. We will still try to help you find a workaround.

07How the refund process works

1. Contact us within 48 hours of purchase with your order email and a clear description of the problem.
2. We investigate and try to fix it. We may ask for your MCPress, WordPress, Elementor or WooCommerce versions, screenshots, error messages and steps to reproduce.
3. If we cannot fix the problem, we approve the refund. Freemius, our reseller, returns the money to your original payment method. How long it takes to appear depends on your bank or payment provider.

When a refund is approved, the license is cancelled and the Pro features switch off. MCPress keeps working as the Free version.

08Subscriptions and renewals

Paid plans renew automatically: the Single plan every month, and Starter and Pro every year. You can cancel any time from your account or under MCPress > Account in WordPress. Cancelling stops future payments but does not refund payments already made. Your Pro features keep working until the end of the period you paid for. Renewals follow this same policy.

09Chargebacks and payment disputes

Please contact us before you open a dispute with your bank or card provider; we will try to sort it out quickly. Disputes opened without contacting us, or that we find to be fraudulent or abusive, may lead to the license being cancelled. Nothing in this policy limits rights you have under consumer laws that cannot be changed by agreement.

10Contact us about a technical problem

Use the report form or email support@pdf-pdf.site. We reply within one working day.